PETCHEFY Phone Support Text Messages

Effective September 22, 2026. These terms and privacy disclosures apply specifically to customer-requested texts from PETCHEFY's phone assistant at (305) 404-4809.

What you receive

With your permission, we text the secure checkout, meal-plan quiz, account-management, or FAQ links you request during a call. This program does not subscribe you to advertising or promotional campaigns. Message frequency varies with your requests. Message and data rates may apply. Delivery depends on your carrier and is not guaranteed.

Your choice

During your call, we confirm your number and ask for your agreement before sending a text. Consent is not a condition of purchase. You can ask for email instead. We retain your consent with the call record, destination number, disclosure version, and time of agreement.

To opt out, reply STOP. You will receive an opt-out confirmation and no further program texts unless you opt back in. Reply START to resume requested support texts. Reply HELP for assistance. Opting out of texts does not cancel a meal subscription or an order.

Help and replies

Email hello@petchefy.com, text our human support line at (954) 459-3168, or call (305) 404-4809. Replies to the assistant's number are routed to our support team for review during business hours. Please do not send payment-card details or passwords by text.

SMS privacy

We use your mobile number, consent record, and messages to provide the support and links you request, manage opt-outs, and troubleshoot delivery. We may share this information with service providers that deliver messages or support our customer service, solely to perform those services.

We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not shared with third parties for their marketing or promotional purposes.

This SMS-specific disclosure controls over any conflicting general sharing language for this program. For other personal information and privacy rights, see the PETCHEFY Privacy Policy. General service terms are available in our Terms and Conditions.

Phone consent script

Our assistant confirms the last four digits of your number, then asks: “May PETCHEFY text the links you requested to the number ending in [last four]? Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. We don't share your mobile information for marketing. Agreeing isn't required to purchase.” We wait for your explicit agreement.

Mensajes de soporte en español

Con tu permiso, PETCHEFY envía los enlaces de compra, plan de comidas, cuenta o preguntas frecuentes que solicites durante tu llamada. La frecuencia varía. Pueden aplicarse tarifas de mensajes y datos. Aceptar mensajes no es obligatorio para comprar; puedes pedir el enlace por correo electrónico. Responde STOP para cancelar, START para reanudar o HELP para ayuda. Cancelar mensajes no cancela tu plan de comidas. No vendemos ni compartimos tu información móvil ni tu consentimiento con terceros para publicidad o promociones.

La asistente pregunta: “¿Puedo enviar los enlaces que solicitaste por mensaje de PETCHEFY al número que termina en [últimos cuatro dígitos]? La frecuencia varía; pueden aplicarse tarifas de mensajes y datos. Responde STOP para cancelar o HELP para ayuda. No compartimos tu información móvil para publicidad. Aceptar no es obligatorio para comprar.” Esperamos tu aceptación expresa.